BIG Pharmacy and all associated websites and applications (the "BIG Pharmacy") are owned and operated by BIG Pharmacy Healthcare Sdn Bhd ("the Company"). BIG Pharmacy is committed to protecting your personal information. This policy (“Privacy Policy”) applies to the collection, use, storage, processing, disclosure and transfer of your Personal Information (defined below) when you use the mobile application (“Application”) and/or the services.


1.1 By clicking on the “I accept” button at the end page containing the Terms of Use or by providing us your Personal Information or by making use of the features provided by the Application, you hereby consent to the collection, storage, processing, disclosure and transfer of your Personal Information in accordance with the provisions of the Privacy Policy.

1.2 You have the option not to provide us the Personal Information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is submitted in writing to If you do not provide us your Personal Information or if you withdraw your consent at any point in time, we shall have the option not to fulfill the purposes for which the said Personal Information was sought and we may restrict you from using the Application.


2.1 The Privacy Policy may be updated from time to time without giving prior notice.

2.2 The latest version of the Privacy Policy can be accessed anytime at the BIG Pharmacy Website and the BIG Pharmacy Mobile Application. You will be required to provide your consent to the amendments before you proceed. If you do not agree to the amendments, please do not use the Application any further.


3.1 “Personal Data” or “Personal Information” means any information about an individual from which person can be identified. It does not include data where the identity has been removed.

3.2 We may collect, use, store and transfer different kinds of Personal Data about you which we have grouped generally as follows:

3.21 Identity Data: Name, title, date of birth, age, gender, username, password and other registration information and personal description.

3.22 Contact Data: Billing address, email address and contact number.

3.23 Financial Data: Payment card details. This information is maintained by our billing processing partner in a secure vault (compliant with the payment card industry security standard) for use when you decide to utilize any Services.

3.24 Transaction Data: Details about the payments to and from you and other details of Services you have purchased from us.

3.3 Special Categories of Personal Data includes your medical records; measurements, weight, blood pressure or glucose levels; test results, health history, family history, medication details and other health information. Information that the Health Professional(s) on the Platform records in your online notes will include relevant and pertinent information that you have discussed with the Health Professional’s comments, diagnoses and commentary as well as factual information, medical advice and the symptoms that you have disclosed in a session.


4.1 We may use the information to understand better who uses the BIG Pharmacy Application and how we can deliver a better healthcare experience, to help improve the Services, to develop new services and to advertise. Such use may include:

4.11 to enable you to use the Services. For instance, you may provide your health-related information on the Application in order to consult privately with the Health Professional, or you may provide your financial information in order to process a payment which you need to make on the Application

4.12 to respond to your inquiries;

4.13 to provide you with information about products and services available on the Application;

4.14 to personalize your experience on the Application;

4.15 to help you address your problems experienced on the Application including addressing any technical problems;

4.16 for proper administering of the Application;

4.17 to improve the Services, content and advertising on the Application;

4.18 to respond to judicial processes and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;

4.19 to conduct analytical studies on various aspects including user behavior, user preferences etc; and/or

4.20 to make disclosures as may be required under applicable law,

(above uses collectively referred to as “Purpose(s)”).


5.1 In certain circumstances, we may share certain information that we collect from you in order to perform the Services, these may include:

5.11 Health Professional: We may share your Personal Information and Medical History with Healthcare Professional(s) by using the Services to perform analyses on potential health issues or treatments.

5.12 Cross Device Matching: To determine if users have interacted with content across multiple devices and to match such devices, we work with partners who analyze device activity data and/or rely on your Personal Information (including demographic, geographic and interest-based data). To supplement this analysis, we also provide de-identified data to these partners. Based on this data, we may then display targeted advertisements across devices that we believe are associated or use this data to further analyze usage of Services across devices.

5.13 Business Transfers: We may transfer your Personal Information to another company in connection with a proposed merger, sale, acquisition or other change of ownership or control by or of BIG Pharmacy (whether in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your Personal Information becomes subject to different privacy and security policies and practices.

5.14 Protection of BIG Pharmacy and Others: We also may need to disclose your Personal Information or any other information we collect about you if we determine in good faith that such disclosure is needed to: (1) comply with or fulfill our obligations under applicable law, regulation, court order or other legal process; (2) protect the rights, property or safety of you, BIG Pharmacy or another party; (3) enforce this agreement or other agreements with you; or (4) respond to claims that any posting or other content violates third-party rights.

5.2 We do not sell email addresses to third parties. We may however share your Personal Information with our partners to customize or display our advertising.

5.3 We may share your Personal Information and/or Traffic Data with our partners who perform operational services (such as hosting, billing, fulfillment, data storage, security, insurance verification, web service analytics, or ad serving) and/or who make certain services, features or functionality available to our users.


6.1. The security of your Personal Information is important to us. We have adopted reasonable security practices and procedure to ensure that the Personal Information (protected health information) collected is secure. You agree that such measures are secured and adequate. We restrict access to your Personal Information to our and our affiliates' employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy and provided that such entities agree to abide by this Privacy Policy.

6.2. While we will endeavor to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that the internet is not 100% secure and that we cannot provide any absolute assurance regarding the security of your Personal Information.


7.1 Our Application may contain links to websites or applications operated and maintained by third-parties, over which we have no control. Privacy policies for these third-party sites and applications may be different from our Privacy Policy. You access these third-party sites and applications at your own risk. You should always read the privacy policy of a linked site or applications before disclosing any personal information on such site and/or through such applications. BIG Pharmacy is not responsible for information you submit to third-parties.


8.1 By using the Application and our Services with BIG Pharmacy, you acknowledged that you have read and understood this Privacy Policy and agree and consent to the use, processing and transfer of your Personal Data by BIG Pharmacy as described in this Privacy Policy.

8.2 We may modify, update or amend the terms of this Privacy Policy from time to time on our Website without giving prior notice. You should therefore review it periodically so that you are up to date on our most current policies and practices.

8.3 If we make material changes to our practices regarding the processing and/or use of your Personal Data, your Personal Data will continue to be governed by the version of the Privacy Policy to which such Personal Data was subject, unless you have been provided notice of, and have not objected to, the changes. By continuing to use our Services and continued engagement with BIG Pharmacy Application following the modifications, updates or amendments to this Privacy Policy, such actions shall signify your acceptance of such modifications, updates or amendments.